Gumnut Toys are committed to achieving the highest levels of customer service and ensuring that the online ordering process is as hassle-free as possible.
We use E parcel with Australia Post. This allows for a signature on delivery and tracking of items. All express Post items will also require a signature on delivery.
We do allow pick up for those living locally or in Brisbane. Simply call Karen on 0412 732 067 or send us a message here to arrange a time.
Some items are too big for this method and the cost is calculated. Our MAXIMUM postage cost is $18.00 anywhere in Australia (this does not include the $8 express post cost). For international orders the cost for freight is always calculated.
You can calculate the postage costs before you send your order during step 1 in the shopping cart. Just choose a country and hit "calculate freight".
If we have the product in stock it will be shipped within 2 working days of receiving the order.
If for some reason we are out of stock at the time you place your order, we will contact the supplier and advise you via email when the items should be available.
We will again notify you by email when your items are sent.
Returns and exchange policy
We want you to be happy with the purchases you make at Gumnut Toys. If you are not satisfied, you may return or exchange the following within 14 days of the shipment's receipt:
- Any toy item in its original packaging and condition
Damaged or incorrect items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us by following the "return or exchange instructions" (link below), and we will replace the item or refund your money (including shipping charges).
How do I cancel or modify my order?
If for some reason you need to cancel or modify your order please email all the relevant information here.